thinkEinSTEM.com Customer Policy

Limited Physical Product Warranty & 7-Day Return Policy 

IMPORTANT SAFETY AND HANDLING INFORMATION Read the following warnings before you or your child play with Dash & Dot. Failing to do so may cause injury. Dash & Dot are not suitable for use by children under the age of 5.

Our shop offers the following coverage for your robots and accessories (the “Product”). 

1. For Seven (7) days after date of order shipment done, we will refund the purchase price or exchange the Product.

For Seven (7) days after date of order shipment done, we will refund the purchase price or exchange the Product.

    If the Product is returned unused, in new condition, and in the original packaging, including any accessories, manuals, documentation, and registration that shipped with the Product, we will exchange it or refund 100% of the purchase price.

    If the Product was opened, used and repackaged for a return, during the 30 day period following date of shipment, then you are responsible for paying the cost to ship it back to us.

    Product must be suitably protected during shipment using cushioned packaging, bubble wrap or similar protective measures.

    Please allow a minimum of 2 weeks for us to credit the account used to make the original purchase. Shipping and handling charges, gift wrap fees, and taxes and duties (e.g., state, customs, VAT) are not part of the original purchase price and are not refundable.

    2. For One (1) year after purchasing the Product, you will be covered by our Limited Warranty. 

    3. For a period of 1 year from the date of purchase (“Warranty Period”):

      If a Product defect arises and a valid claim is received by us within the Warranty Period, at our discretion, will either

      (1) repair the Product at no additional charge,
      (2) exchange the Product for new Product if the Product is still being manufactured, or substitute an alternative Product of equal or greater value, or
      (3) exchange the Product for a refurbished Product as long as the replacement meets the original Product specification.

       

      A replacement Product or part assumes the remaining warranty of the original Product or 90 days from the date of replacement or repair, whichever is longer.

      This limited warranty does not cover loss or damage resulting from

      (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly;
      (2) improper operation or maintenance, usage not in accordance with Product instructions or connection to improper voltage supply;
      (3) lost parts originally supplied with the Product;
      (4) normal wear and tear; or
      (5) any software defects or failures.

       

      This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any product that is not a Wonder Workshop, Inc. product.

      This limited warranty is non-transferable and is limited to the original purchaser and the country in which the Product was purchased.

      This remedy is your sole and exclusive remedy and is in lieu of all other express warranties.

      Any implied warranties on the Product prescribed by statute, including, but not limited to an implied warranty of merchantability or fitness for a particular purpose, are expressly limited to the one-year period described above.

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      Please notice that all the items are packed under video recording before shipping. If any item is missing in the package or incorrect item in the package, 

      please contact us with:

      • The order number
      •  The item's name and number
      • A description of the problem

      We'll get back to you as soon as possible.